Returns & Exchanges

We hope that you are happy with your purchase, but in the event that you would like to return or exchange an item we offer easy and free returns. Simply send your unused item(s) in their original packaging back to us within 14 days of purchase for a full refund. Incomplete or damaged items will not be accepted for refund.

All return orders should be sent back to us using the provided free FedEx ground shipping label, which is included with your purchase. Please include your original invoice inside your return shipment. 

For exchanges, please return your original purchase and visit our site to make a new purchase. Your refund will be processed within two business days upon receipt of unused merchandise and returned to your credit card used to make the purchase.

Please note all sales of discounted merchandise will be final sale and cannot be returned.

Should you have additional questions regarding a return or exchange to your order, please contact Customer Service at (203) 504-2516 or write to us at contactus@barrandbarrbags.com